Leadership
Leadership
Leadership
John Sabino
John Sabino is a seasoned executive with deep domain experience in enterprise software, SaaS, call center operations and technology, and digital business — and an extensive track record of building high-performing organizations, scaling operations, and delivering rapid growth and transformation. Throughout his career, John’s work has focused on ensuring that customers receive value from their technology investments, leading to long-term strategic partnerships that drive successful outcomes for all.
John has served as LivePerson’s CEO since January 2024. Before LivePerson, he served as Chief Customer Officer of VMware, where he led the company’s 7,000 person global customer success organization, growing revenue to $1.3 billion and overseeing customer experience for more than 350,000 customers. Previously, John served as Chief Customer Officer of Splunk, where he oversaw customer experience for Splunk’s more than 18,000 customers and a revenue stream of over $950 million, and as Chief Operating Officer of GE Digital, where he led operations and oversaw strategy, go-to-market, and technology infrastructure.
John started his career as a captain in the United States Army and has held executive roles leading commercial operations and strategic initiatives at GE Capital and NBC Universal. He holds an MBA from USC’s Marshall School of Business and a BS from the US Military Academy at West Point.
John Collins
John Collins has served as CFO of LivePerson since March 2020 and was appointed Interim CEO in August 2023. Following the appointment of a new permanent CEO in January 2024, John took on an expanded role as COO and CFO. Drawing on his experience as a founder, data scientist, and institutional investor, John brings a modern vision and skillset to his work. As CFO, he has played a critical role in driving LivePerson’s corporate strategy and business development efforts, including executing M&A, divestiture, and capital markets transactions.
John previously led the development of automations and machine learning to support strategic decision-making and predictive analytics as LivePerson’s SVP of Quantitative Strategy.
Prior to LivePerson, he pioneered approaches for transforming third-party data exhaust into investment signals as Co-Founder and Chief Product Officer of Thasos. John also served as Portfolio Manager for a systematic equities strategy at an NYC-based hedge fund. His previous financial services experience includes executing leveraged finance transactions at Credit Suisse and building automated equity surveillance systems to detect suspicious trading activity at the New York Stock Exchange.
John holds an MBA from MIT’s Sloan School of Management, a JD from Chicago-Kent College of Law, and a BS from the University of Central Florida.
Monica Greenberg
Monica brings to LivePerson extensive experience in executive management in the software and internet industries. She oversees a wide variety of corporate and strategic matters at LivePerson, including strategic alliances, mergers and acquisitions, and commercial transactions as well as the company's corporate legal affairs.
Prior to joining LivePerson, Monica served as VP, general counsel of Nuance Communications, Inc., a leading provider of speech recognition software. Previously, Monica was associated with the law firms of Wilson Sonsini Goodrich & Rosati in Palo Alto, CA, and Willkie Farr & Gallagher in New York, NY.
Monica holds a BA from the University of Pennsylvania and a JD from Boston University School of Law.
Kevin Meeks
Kevin Meeks is an accomplished customer experience leader with a track record of driving industry-best gross retention rates. As LivePerson’s first Chief Customer Officer, he is responsible for helping customer brands fully realize the value of their investments in LivePerson’s award-winning platform for digital customer conversations.
Over the past two decades, Meeks has led winning customer-centric organizations at high-growth companies, including building and scaling both pre-sales and customer success teams. Most recently, he served as Senior Vice President, Customer Success at VMware, where he led a 1,400-person global success organization. During Meek’s tenure, VMware achieved annual recurring revenue of over $4 billion and double digit improvement in gross retention rates.
Prior to VMware, Meeks led customer success, experience, and renewals organizations in roles including Vice President, Customer Success at DocuSign, Chief Customer Officer at Apptio, and Vice President, Global Customer Success and Renewals at Splunk, where he drove double-digit improvement in both net and gross retention rates. He has also served as a consultant to chief customer officers and leadership teams at the world’s top enterprises — working hand-in-hand with them to develop highly effective customer experience roadmaps — including as a member of the Strategic Advisory Board at Gainsight, the world’s leading customer success platform.